Terms of Service

1. Acceptance

By accessing or using LoopCraft Systems ("the Platform"), you agree to these Terms of Service. These Terms form a binding agreement between you and LoopCraft OÜ (trading as "LoopCraft Systems"). If you do not agree, do not use the Platform.

2. Services

LoopCraft provides AI-powered automation, tender intelligence, and service management tools for EU public sector clients and SMEs. Specific service scopes are defined in your signed Statement of Work (SOW) or subscription plan.

3. Payment Terms

• All invoices are due within 7 days of issue. No exceptions.
• Subscription fees are billed in advance at the start of each billing period.
• Late payments accrue interest at 2% per month under EU commercial payment directives.
• We reserve the right to suspend access for accounts 14+ days overdue.
• All prices are in EUR and exclusive of applicable VAT.

4. Acceptable Use

You must not use the Platform to:

• Violate any EU or applicable local law or regulation
• Process personal data outside the scope agreed in our DPA
• Reverse-engineer, decompile, or extract proprietary algorithms
• Share account credentials with unauthorized third parties
• Overload or attack Platform infrastructure (rate limits apply)
• Use outputs for illegal bid manipulation or fraudulent tender submissions

5. Intellectual Property

You retain ownership of all data and content you input into the Platform. LoopCraft retains ownership of all Platform technology, AI models, methodologies, and infrastructure. Outputs generated by the Platform (tender analyses, proposals, reports) are licensed to you for commercial use, but LoopCraft may use anonymized, aggregated insights to improve the service.

6. Data Processing

For B2B clients, a Data Processing Agreement (DPA) is available and must be signed before processing personal data of EU data subjects on the Platform. Contact hello@loopcraftsystems.com to request a DPA.

7. Limitation of Liability

To the maximum extent permitted by EU law, LoopCraft's total liability for any claim arising under these Terms is limited to the amount paid by you in the 3 months preceding the claim. We are not liable for indirect, incidental, or consequential damages including lost revenue, missed tender deadlines, or data loss beyond our control.

8. Termination

• You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.
• We may terminate access immediately for material breach of these Terms.
• Upon termination, your data is retained for 30 days and then permanently deleted unless required by law.

9. Governing Law & Disputes

These Terms are governed by the laws of Estonia, without regard to conflict-of-law principles. For B2B disputes, the parties agree to attempt mediation before litigation. Any dispute not resolved by mediation is subject to the exclusive jurisdiction of the Harju County Court in Tallinn, Estonia. This does not remove any mandatory consumer-protection rights you have under the law of your country of residence within the EU.

10. Contact

Questions about these Terms: hello@loopcraftsystems.com · See our Privacy Policy and Cookie Policy.